Application management and maintenance is an important element towards enhancing and extending the life of the applications. ACG's IT focuses on seamlessly maintaining and transforming your business-critical applications to meet changing business needs.
Our comprehensive set of frameworks, proven methodologies and domain expertise help enable our customers to achieve:
- Significantly reduce of maintenance costs and increased performance
- Align with industry trends
- Faster time-to-market
- Improve knowledge with tool-based reverse engineering
- Speed the timely release of programs and enhancements
- Improved operational efficiency and reduced cost by decreasing the number andn duration of business-critical application outages
- Best utilization of improved productivity for strategic initiatives
Application Support and Maintenance
Multi-level (Level 1, 2, 3, 4) Support & Maintenance capability using a Corrective, Preventive, Adaptive & Perfective approach across technologies and business domains.
ACG's IT helps its clients meet the challenge of ongoing product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.
ACG's IT can serve as an extension of a client’s support team, or provide turnkey, round-the-clock support services. Our delivery model, which includes a “backend team” able to supplement the core team as necessary, provides clients with flexibility in addressing migration, maintenance, enhancements and support needs.
Our application management services encompass such activities as:
- Application maintenance
- Error tracking and debugging
- Version upgrades
- Version enhancements
- Comprehensive user support
- Helpdesk support
- Technical troubleshooting
- Performance monitoring
- Performance testing
- Quality assurance testing
- Documentation development and maintenance